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Question and Answers

Here you will find a list of more common questions customer usually post,
THANKS to all of you for your interest.


Q: Why don't you have a catalog ?
R: Not having a catalog is a choice,
it's true that a catalog is simple and ready to use, but, and we tested it on first person, there are hundreds (really) kinds of Notebooks and combinations of compatible Batteries;
on traditional catalogs we found two kinds of problems:
1) Battery is not always on catalog because particular or low required
2) also working "in the field" it's difficult, sometime, to be sure that the Battery on catalog is the right one.
So we choose to work with the web form, in this way we ask you some more time and Courtesy because you've to write your Notebook model and some technical data (battery code) found on your product,
but we than take the responsability to propose you something that MUST match your need.
Anyway we're looking the possibility to also have a traditional catalog to make life easier for customers that surely know their product.

Q: Did you make any mistake in this way?
A: YES, we did two mistakes up to now,
together with customer we verified that mistake was on our side
so we take the product back and substitute it with the right one.

Q: How many Batteries you DO NOT find up to now?
A: up to now we were so lucky with our partners (that give us very good support),
that we've found all what you've required.
We only miss some when someone of you pushed too much and asked us batteries for razors or games (we don't know so much about)

Q: Do you send any invoice ?
A: All products sent have regular invoice inside the package.

Q: How to Buy ?
A: You can buy in two ways.
Batteries available Ready for Delivery are showed directly on site,
you can buy these ones paying directly with Credit Card or PayPal
an email from us will follow to make clear data for invoice and delivery.
For all of the others (90%) all the process is managed by email
when we send our offer, below image, description and price, you will fild data to fill:
- Quantity needed
- Payment to choose
- Invoice data
- Delivery data (if different)
so you just have to reply our email filling these data
based on payment you choose an email will be sent back to you with payment data.

D: How to Pay ?
R: We accept:
- Bank Transfer
- PostePay Recharge (Italy)
- PayPal
- Credit Card (Amex, Mastercard, Visa, Visa Electron)
- On Delivery (Italy)
- Western Union
click here for more details

D: Which Warranty ?
R: All our Batteries have ONE Year of Warranty
there are two cases where a six months warranty is applied, and it is clearly pointed in the offer
- Photo/Video Batteries
- some compatible Notebook Battery that, for a lower price, give a short warranty period

D: Warranty Conditions ?
R: The part who is found defective before 7 days since delivery will be withdrawn by us.
After the 7th day since delivery shipping cost to sent the part back to our center is to be paied by customer
Before to ship the part you must contact the center and ask for an RMA number to be specified on the package.

D: How does "right of withdrawal" work ?
R: "Right of withdrawal" as specified by Italian laws is to be applied to end customers who made the buy for personal needs and not for commercial one.
The right is not applied to resellers and companies.

How does it work
The customer has the right, up to the 10th day after part delivery, to ask for "right of withdrawal". This is the possibility to send back the part to the seller and to have back the money, inteneded the pure cost of the part, excluding packaging cost, hand work cost, delivery fees.
To do so the customer must communicate by writing, email is also valid, to the seller, in no more than 10 days since delivery of the part, that he wants so. (Check About Us page for contacts). The customer must send back to the seller the part in the original package. He/She must pay for the shipping. In maximum 30 days the seller should send back the money to the customer excluding all the expenses mentioned above. "Right of withdrawal" will only be valid in case part are sent back in the original package without to be opened and without any damage inside or outside.

Please have following data on hand:
original invoice
bank account data of the invoice customer (IBAN)
In case the customer does not have a bank account he/she could ask by writing to have the money sent to another bank account.
All these data must be specified on the written request.
How to ship back the goods
After receiving the RMA number you must package carefully the goods so to protect the original package and must ship them where specified.

Q: You proposed a Battery with mAh higher than my current one, it's good the same?
A: YES, and our product it's better than the original one.
Tech parameters to check for Batteries are two (if size is the same), Voltage (V) and Current (Ah or mAh - 1 Ah = 1.000 mAh).
IMPORTANT IS that Voltage (V) be the same, only some decimal of difference is allowed (10,8 and 11,1 are compatible, 10,8 and 11,8 NO).
But Current is index of the capacity (time) offered by the Battery, if you for example have a Battery with 4.000 mAh and we offer a Battery with 6.000 mAh, the Battery is fully compatible and will offer you 50% more time of Notebook life.

Q: How can I make my lithium based Battery life any longer?
A: Here's some simple guidelines:

* Avoid frequent full discharges because this puts additional strain on the battery.
Several partial discharges with frequent recharges are better for lithium-ion than one deep one.
Recharging a partially charged lithium-ion does not cause harm because there is no memory. (In this respect, lithium-ion differs from nickel-based batteries.)
Short battery life in a laptop is mainly cause by heat rather than charge / discharge patterns.

* Batteries with fuel gauge (laptops) should be calibrated by applying a deliberate full discharge once every 30 charges. Running the pack down in the equipment does this.
If ignored, the fuel gauge will become increasingly less accurate and in some cases cut off the device prematurely.

* Keep the lithium-ion battery cool. Avoid a hot car. For prolonged storage, keep the battery at a 40% charge level.

* Consider removing the battery from a laptop when running on fixed power.
(Some laptop manufacturers are concerned about dust and moisture accumulating inside the battery casing.)

* Avoid purchasing spare lithium-ion batteries for later use.
Observe manufacturing dates.
Do not buy old stock, even if sold at clearance prices.

* If you have a spare lithium-ion battery, use one to the fullest and keep the other cool by placing it in the refrigerator. Do not freeze the battery. For best results, store the battery at 40% state-of-charge.

(NB, these guidelines are due to Mr. Isidor Buchmann, founder and CEO of Cadex Electronics Inc., in Vancouver BC. Mr. Buchmann has a background in radio communications and has studied the behavior of rechargeable batteries in practical, everyday applications for two decades.
Award winning author of many articles and books on batteries, Mr. Buchmann has delivered technical papers around the world.
Refer: http://www.batteryuniversity.com/parttwo-34.htm)

Q: Which is the best way for first full recharge of my new battery ?
A: Our advice is to take three steps with new batteries:
1) recharge your new battery for a full night
2) then unplug the Notebook from the wallet and let the battery discharge completely
3) then, again, recharge it for a full night
Done, with this procedure your Battery is ready to work at best.

Q: What is, exactly, an External Battery, what's the difference with a Standard one ?
A: Here's a comparison between Universal External and Internl Batteries


How to charge Battery




How to use Battery



Compatibility







Other Usage




Capacity
External Battery
Has its own charger, battery can be charged anytime without the laptop/notebook computer. Very convenient.

Plug it to the laptop/notebook computer's DC power input plug, plug and play.

Can be used with 90% of laptop/notebook computers on the market. When you upgrade your laptop/notebook computer, you may still be able to use the battery for new laptop/notebook computer.

Can provide different voltage (depending on the model) so you can power other electronic devices also.

External Battery offers between 2 and 10 hours of working time (depending on the driven electronic device). The three parameters you should evaluate are:
1) capacity (W) compared with that of your internal battery; take into account that most external batteries on the market are granted for a maximum of 90W only 2) output current (Ah or mAh) of your AC Adapter.
Most external batteries on the market give you a maximum of 5-6 Ah
3) Notebook power requirements,
if you bought a PIV 3 GHz CPU, high lux 17" display and adavanced multimedia, the project was not done with energy saving in mind. If your internal battery offer you 20-30 minutes, you cannot expect hours from the External Battery. But you can use it in combination with your internal battery to have the most of working time.
Traditional Internal Battery
Must put battery into laptop/notebook computer or use expensive proprietary charger to charge battery.

Insert the battery into laptop/notebook computer's battery bay.

Every internal battery is proprietary. Different laptop/notebook computer needs different battery.




Can only be used for designed laptop/notebook computers.



Medium working time offered by internal battery is between 1 and 3 hours depending on your Notebook model and battery capacity (taking into account how you use it - multimedia, calculation, and so on).